Processing and Shipping Times

​Each custom pastel portrait is meticulously hand-drawn and depending on the size and complexity of your portrait, requires approximately 2-3 weeks for completion before shipping. If you need your portrait by a specific date, please discuss this with me before booking a commission to confirm if the time frame is achievable.

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Shipping via Australia Post

I ship all custom portraits via Australia Post using Express shipping with tracking. Estimated times vary based on location:

• Within Australia: 3-6 business days (free shipping Australia wide)

• International: 3-18 business days - subject to location and customs processing. (Any shipping fees, customs duties, or import taxes are the responsibility of the buyer) 

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Packaging and Delivery

Your portrait will be securely packaged to prevent damage during transit. However, once it has been handed over to Australia Post, I cannot control delays, mishandling or lost parcels. I recommend selecting a shipping option with tracking and insurance for added security.

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Lost, Delayed or Damaged Shipments

If your package is delayed or lost, please check the tracking information provided. If your portrait arrives damaged, contact me as soon as possible and provide photos within 7 days of receipt of the portrait, and I will assist in finding a resolution.

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International Orders and Customs

For international customers, customs processing times vary, and any additional duties, taxes or fees are the buyer's responsibility. Please check your country's import policies before ordering.

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By purchasing a custom pastel portrait, you acknowledge and accept these shipping terms. If you have any questions, feel free to contact me at teresa@artbytweefineart.com